SEND - Local offer

To ensure families and partners feel valued and included:

• Celebrate children and young people as they are.
• Empower all to have a voice.
• Care for and care about families lived experiences.
• Promote a more holistic understanding of where families are on their journey. We will achieve this by:
• Creating and embedding meaningful coproduction, including honest consultation, involvement, effective participation, openness, honesty, fairness, respect and ownership.
• Recognising the strengths of families, professionals and systems to ensure positive outcomes.
• Using the lived experience of families to shape services.
• Acknowledging families input, providing welcome and recognition to ensure everyone has equal time and space to contribute.
• Ensuring families are treated as equal partners throughout their journey.
• Recognising that families have valuable expertise by experience
• Encouraging all partners to contribute to developments.
• Recognising everyone as an individual/s, making reasonable adjustments as required
• Exploring all possibilities, making better decisions and discoveries.

To ensure open communication with families and partners:

• Actively listen at the earliest opportunity to ensure families receive the correct support or service.
• Ensure everybody’s voice is heard.
• Be transparent and clear.
• Be open, honest and respectful in all communications

We will achieve this by:

• Making sure that all communication will be provided in a clear and accessible format, with the correct adjustments for families.
• Inviting feedback and enable two-way communication using the ‘You Said, We Did’ approach.
• Using feedback to co-produce service changes, developments and improvements.
• Enabling everyone to take part in ways that are appropriate for each person so they are empowered to actively participate in meetings and events.
• Use positive language
• Have a clear vision of each opportunity, making sure that relevant information is highlighted, so that the principles and boundaries are understood.
• Use reflection and review time.
• Communicate with openness and honesty about provisions and services

• To ensure families and partners feel welcomed and cared for:
• Make sure that everyone is an equal partner at every stage.
• Make sure that all partners are involved and accountable.
• Invest the time needed for working together.
• Make sure that regular feedback is heard and demonstrate the impact using the ‘You Said, We Did’ approach.

We will achieve this by:

• Including all partners in the development of strategic planning.
• Providing the opportunity for involvement to all partners.
• Making sure that balanced views are heard by all partners with everyone being valued and shown the same level of respect.
• Being open and reflective of unconscious bias.
• Making sure that opportunities are accessible to all and provide a ‘safe space’ to share lived experience.
• Responding to feedback using the ‘You Said, We Did’ approach to demonstrate the impact.
• Understanding ‘lived experience’ to create better opportunities for families

To work in partnership families and partners:

• Involve, include and agree outcomes together.
• Agree on what each partner will contribute.
• Be open to different views and perspectives.
• Ensure that all contributions are heard and valued equally. We will achieve this by:
• Making sure that all children and young people aged 0-25 and their families are at the heart of all strategic planning, development and decision making.
• Embedding co-production in all SEND processes, including Health, Social Care, Education, Schools, Settings, Public Health, Early Intervention and other partner services.
• Understanding transparency, accessibility and challenges.
• Making sure of the right representation at strategic and operational level.
• Using the ‘You Said, We Did’ approach to demonstrate the impact of feedback that is received from families and partners.