Family Hubs
Family Hub services aim to make a positive difference to children, young people and their families by providing the right help at the right time. Family Hub Services are delivered through local centres where families can get free information, guidance and support on infant feeding, mental health, healthy lifestyles, parenting and many other services.
The Family Hubs service is led by a Group Manager and provides support across the Hadley Castle, Lakeside South and The Wrekin locality teams. Each locality team includes a Team Manager, a Senior Practitioner for Family Support, and a Senior Practitioner for Community, working together to support children, young people and families.
In addition to Family Support, we also offer:
Brief Intervention Support to support families who need signposting and enabling to access services.
Youth and Community targeted group support such as Triple P parenting, Crush teenage relationship support, transitions for families separating, and Talking Tots.
Community support via Here to Help drop-ins and phone support on Family Connect to support immediate signposting and advice.
Early Help Assessment Coordination are there to support partners, a dedicated role championing Early Help and supporting partners in understanding thresholds, where to access community support and how to complete Early Help Assessments and Support Plans.
Participation support for children, young people and parents via parent panels, peer support and Family Hubs Volunteers.
Telford Family Hubs Drop In's
Come along and meet your local family hubs practitioner where you can access advice and support and connect with local organisations.
Support we cover includes parenting and behaviour support, online and community safety, SEND (Special Educational Needs & Disabilities), Domestic abuse support, financial advice and much more!
If you're unable to attend an in‑person drop‑in, Family Hubs also offer Evening Telephone Drop‑Ins. Pre‑booking is essential, to book your time slot, please call 01952 385465.
Telford and Wrekin offer Family Hub services to 0-19 (25 with SEND) across three localities in the borough.
The Family Support team will work with families in their home, for a period of 6 months. Referrals to Family Hubs are via an Early Help Assessment or relevant agency assessment such as a Child and Family Assessment sent to telfordfamilyhubs@telford.gov.uk.
For any further information please contact your local Family Hubs Team Manager or email/call below:
telfordfamilyhubs@telford.gov.uk
01952 385385
Last updated : 9 October 2026